Omni Talk Expert Quorso CEO Julian Mills once again joins Chris Walton and Anne Mezzenga for the latest installment of the Omni Talk Ask an Expert Series to delve into one simple answer that may hold the key to helping many overwhelmed stores — making the District Manager’s life simpler, easier, and more efficient.
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Women’s Retail Collective Video | Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger
In the latest edition of the Omni Talk Women’s Retail Collective Podcast, Anne Mezzenga sits down with Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger.
Spotlight Video | Best Buy’s 24/7 Pickup Lockers With Luxer One President Josh Middlebrooks
Chris Walton and Anne Mezzenga interview Luxer One President Josh Middlebrooks about his company’s 24/7 locker pickup implementation with Best Buy.
Fast Five | 2021 Omni Talk Retail Awards
Kristin Kohler Burrows and David Ritter stop by to help Chris and Anne hand out this year’s Omni Talk Retail Awards!
Spotlight Video | Scandit CTO & Co-Founder Christian Floerkemeier
Omni Talk’s Anne Mezzenga sits down with Scandit VP of Product, CTO & Co-Founder Christian Floerkemeier to discuss how retailers can implement scanning tech to simplify store operations, like picking and packing online orders, to scanning ID’s for compliant alcohol delivery.
Spotlight Series | Building A Retail Media Network With ciValue VP of Marketing Pearl Lieberman
Anne Mezzenga sits down with ciValue VP of Marketing Pearl Lieberman to talk about Retail Media Networks and why many retailers and brands already have all the data they need to get them started.
Fast Five | Kohl’s Spinoffs, DoorDash In An Instant, & Why Wayfair Is Too Smart For Its Own Good
Chris and Anne talk Jewel-Osco’s new partnership with Takeoff, Kohl’s spinning off its e-commerce business, DoorDash doing instant delivery in NYC, the inflated marketplace trend, and why Wayfair likely will never succeed in physical retailing.
Video | A Demonstration of Best Buy’s Radical New Outdoor Pickup Locker Pilot
Omni Talk’s Chris Walton gives a step-by-step demonstration of how Best Buy’s new pickup locker pilot works.
Ask An Expert Video | The Smash And Grab Theft Retailers Don’t See With Signifyd SVP Bennett
Signifyd SVP Bennett joins Anne Mezzenga to discuss the “smash & grab” trend, along with Signifyd’s latest Pulse report outlining fraud data during Black Friday and Cyber Monday 2021.
Ask An Expert Video | The Now, Next, and Future Of BNPL With Sezzle President Paul Paradis
Sezzle President Paul Paradis sits down to talk BNPL trends with Omni
Talk’s Chris Walton and Anne Mezzenga.
Fast Five | Toys R Us Is Back And Macy’s Does Something Out Of Character
In this week’s podcast, Chris and Anne talk the past week’s sales results, the return of TRU, Macy’s NFTs, Boxed, and how to put a stop to smash and grab retail crime.
Video | We’re In Love With Mall Of America’s New Online Shopping & Delivery Platform
Omni Talk’s Anne Mezzenga demonstrates from start to finish how customers can now shop multiple retailers at Mall of America online, with one quick seamless checkout, and have all the products delivered in one bag right to her doorstep.
Fast Five | We’re Jaded About Target But Geeked Up For Amazon Go Starbucks
In this week’s podcast, Chris and Anne discuss the many Amazon Go related announcements of the past week, get conflicted over Target’s Thanksgiving plans, examine Kroger and Google’s relationship, and throw shade at Best Buy.
Five Insightful Minutes With A&M’s Jonathan Sharp
A&M’s Jonathan Sharp gets hit with tough questions as he shares the most important insights from the A&M Consumer & Retail Group’s Fall 2021 Consumer Sentiment Survey in just five minutes!
Ask An Expert Video | Microsoft’s 5 Retail Technologies To Bet On In 2022
Microsoft’s Chris Dieringer and Ricardo Belmar sit down with Chris Walton and Anne Mezzenga to discuss the Top 5 Retail Tech Trends Microsoft Would Bet On For 2022.
Fast Five Video | Amazon To Take Venmo, Bezos Flexes For Leo, & Nike Cozies Up With Dick’s
In this week’s podcast, Chris and Anne discuss Amazon taking Venmo, Sobey’s new flex store, NFTs for Singles’ Day, Nike and Dick’s, YouTube commerce, and the craziest picture of Jeff Bezos you have ever seen!
Fast Five Video | Bottoms Up To The Metaverse, Thumbs Down To Bed Bath & Kroger
In this week’s Omni Talk Fast Five podcast, Chris Walton and Anne Mezzenga break down the week’s top retail news, including Kroger and Bed Bath, Nike and the metaverse, Uber Eats, Amazon Fresh, and the latest checkout-free noise from Circle K.
Spotlight Series Video | Inventory Accuracy Got You Down? RFID Is An Easy Way to Cure What Ails You
Avery Dennison’s Kris Barton and Detego’s Umesh Cooduvalli join Chris Walton to discuss why RFID will soon be a centerpiece technology for omnichannel retailing excellence.
Cool Sh*t Alert | Amazon One Palm Demo
Chris Walton and Anne Mezzenga head to Amazon 4-Star at Mall of America to try out and demonstrate Amazon One, Amazon’s new pay-with-your-palm payment system.
Fast Five Video | ‘Backup’ Target There’s A New Amazon Pickup Option In Town
In this week’s podcast, the A&M Consumer & Retail Group’s David Ritter and David Brown join Chris and Anne to talk Target’s new same-day options, Amazon Local Selling, PayPal and Pinterest, Trigo and Rewe, and much, much more!
Special Report | Live Tour Of Tesco’s New Checkout-Free Store In London Powered By Trigo
Omni Talk’s Chris Walton and Anne Mezzenga get a live store demonstration of Tesco’s new checkout-free store in the High Holborn neighborhood of London directly from the man responsible for the technology that powers the experience, Trigo Co-Founder and CEO Michael Gabay.
Fast Five Video | Tesco Takes On Amazon Go While Instacart Jumps The Shark With Caper
In this week’s podcast, Chris and Anne discuss Tesco and Trigo’s new checkout-free store in London, the foolishness of Instacart’s Caper acquisition, Best Buy piloting Scan-&-Go, GoPuff in NYC, and the always unimaginative Walmart+.
Ask An Expert | Revisiting The Case For Resale With Recurate VP Brand Success Cynthia Power
Omni Talk Expert Cynthia Power, Recurate VP Brand Success, joins Anne Mezzenga to discuss all the various approaches retailers and brands can take to attack the resale market.
Fast Five Video | If Macys.com Gets Overvalued By An Irrational Investor, Does It Make A Noise?
In this week’s Fast Five, Chris Walton and Anne Mezzenga discuss a Macy’s e-commerce spinoff, Simon and Klarna, Kroger making moves in the Northeast, Facebook pop-ups, and drive-thru grocery.
Ask An Expert | How To Save The Drowning Store Employee with Quorso CEO Julian Mills
Omni Talk expert Julian Mills of Quorso joins Chris Walton to discuss all the ways agile store operations can help already very overworked retail store employees.
Ask An Expert Series | Making Mall of America Shoppable Online with Jesse Michael And Grant Buntje
Jesse Michael, Managing Director at Adeptmind, returns to the Omni Talk Ask An Expert Series with Mall of America’s VP Marketing Grant Buntje to discuss all that it takes to make the Mall of America shoppable online.
Fast Five Video | Amazon Wins Black Friday Again With New Gift Giving Feature
In this week’s Fast Five video, Chris and Anne talk Target’s holiday price matching policy, Amazon’s new gift-giving feature, Gopuff’s new store concept, Aldi Nord’s new checkout-free store, and Sunbasket now on Instacart.
Fast Five Video | $1,000 for Whole Foods Delivery? Not A Chance!
In this week’s Omni Talk Fast Five, Chris and Anne look at Whole Foods delivery math, examine “instant delivery,” talk inventory scanning robots, question HomeGoods’ new e-commerce site, and also ask whether Stitch Fix can reimagine online shopping for apparel.
Fast Five Video | Groceryshop Highlights Plus Amazon Dressing Rooms & Walmart Health Labeling
Chris and Anne recap their highlights from Groceryshop and discuss the growing instant delivery wars, paying with their palms, Walmart labeling health and wellness products, Chick-fil-A’s new virtual storefront, and Amazon fitting rooms.
Spotlight Series Video | Signifyd CMO Indy Guha (Groceryshop Special Report)
Chris Walton and Anne Mezzenga sit down with Signifyd CMO Indy Guha to discuss all the reasons why the grocery industry is facing an unprecedented level of digital fraud and what can be done to stop it.
Spotlight Series Video | Cooler Screens Founder & CEO Arsen Avakian (Groceryshop Special Report)
Cooler Screens Founder and CEO Arsen Avakian, in a special Groceryshop edition of the Omni Talk Spotlight Series, shares with Chris Walton and Anne Mezzenga how his company is radically changing marketing in-store, one cooler screen at a time.
Fast Five Video | Amazon And The War On Wages
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group and Takeoff, A&M’s David Ritter and Kristin Kohler Burrows join Chris Walton and Anne Mezzenga to debate Amazon’s impact on wage rates, the layoffs at Casper, Thrasio’s spending spree, Peloton’s move into private label, and Beauty Pie’s $100 million equity raise.
Fast Five Video | Go Go Amazon Go In Whole Foods
Chris and Anne discuss Amazon bringing Just Walk Out technology to Whole Foods, Kroger’s expansion into Florida, Walmart and Instacart, Hy-Vee and fitness, and the departure of Target’s CIO.
Spotlight Series Video | The Secret To Post-Pandemic Digital Marketing: Customer First, Not Channel
There have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re… Continue Reading
Fast Five Video | An Amazon Reaffirmation, Ikea Resale, and the Allbirds IPO
Chris and Anne discuss Amazon and Affirm, Ikea’s new resale program, Allbirds’ IPO, Mercatus and Instacart, and how Leap is helping DTC brands open stores.
Fast Five Video | Chris Returns To Rant About Amazon, Walmart, and Toys R Us
After a long medical leave, Chris Walton return to talk Walmart’s GoLocal program, Amazon’s move into department stores, the silliness of Macy’s partnering with Toys R Us, Shipt’s preferred shopper program, and Warby Parker’s IPO.
🕔 Retail Daily Minute | Target Launches Creator Commerce Programs, Old Navy Taps Marketing Veteran & Apple Readies Wallet Pass Builder
Hello Omni Talk Fans! Gap Inc. is hiring Michael Francis, a man, many of whom affiliated with Target, still miss (myself… Continue Reading
Target Says Move Or Go, Walmart Bets On Beauty & Claude Wants Your Cart | Fast Five
Target is telling employees to relocate or leave, Estée Lauder is cutting up to 10,000 roles, Walmart is adding beauty experts to stores, and Anthropic is quietly reshaping how we might shop with AI. This week’s Fast Five with Jenn Hahn dives into what all of it means for talent, leadership, and the reality of building teams in a world where AI is moving faster than anyone can fully keep up.
🕔 Retail Daily Minute | Doris Fisher, Gap Co-Founder, Dies at 94 & Victoria’s Secret Faces a Proxy Battle & Michael Burry Exits GameStop
Hello Omni Talk Fans! In today’s Retail Daily Minute: Plus, the most bizarre retail-related interview you will see this year (and… Continue Reading
🕔 Retail Daily Minute | GameStop Makes a $56B Bid for eBay, Amazon Opens Its Logistics Network to All Businesses & Kohl’s Deploys Agentic AI for Shoppers and Associates
Hello Omni Talk Fans! Ryan Cohen definitely isn’t short of confidence. Maybe he can do for eBay what he did for… Continue Reading
🕔 Retail Daily Minute | Estée Lauder Expands Job Cuts to Up to 10K, Walmart Rolls Out In-Store Beauty Experts & Whatnot Taps Shopify for Livestream Growth
Hello Omni Talk Fans! I can remember way back in 2009 saying to a mentor of mine who worked at Babies… Continue Reading
🕔 Fast Five | AI’s In Charge, Best Buy’s In Transition & Walmart’s Stores Are Amazon’s Worst Nightmare
Hello Omni Talk Fans! I am currently 30,000 feet above the Atlantic, jet-lagged more than ever, and running on the remnant… Continue Reading
Transcript of Fast Five Episode : AI’s In Charge, Best Buy’s In Transition & Walmart’s Stores Are Amazon’s Worst Nightmare | Fast Five Video
00:00:09 ShelleyThe future of consumer is in community building. 00:00:11 ChrisWould you ever put mattresses in a Best Buy store?… Continue Reading
AI’s In Charge, Best Buy’s In Transition & Walmart’s Stores Are Amazon’s Worst Nightmare | Fast Five Video
In this week’s Omni Talk Retail Fast Five, Chris Walton is joined by former Walmart executive and former Serta Simmons Bedding CEO Shelley Huff to discuss AI-managed retail stores, Best Buy’s CEO transition, Party City’s comeback inside Staples, Dairy Queen’s voice AI expansion, and Walmart’s latest marketplace fulfillment test.
🕔 Retail Daily Minute | Starbucks Posts Back-to-Back Traffic Growth, Ahold Delhaize Launches Click2Cart & Gap Taps AI for Supply Chain Traceability
Hello Omni Talk Fans! I am heading back to Minny today after two weeks in Europe and couldn’t be more excited… Continue Reading
Kingfisher’s DIY Ecommerce Strategy to Reach 30% Online Sales | WRC 2026
Kingfisher wants ecommerce to grow from 21% to 30% of total sales, but Romain Roulleau says the answer is not competing with pure-play ecommerce companies on their terms. Instead, Kingfisher is using stores, marketplaces, fulfillment, and AI-powered project support to create a more connected home improvement experience built around customer projects, not just transactions.
Grocery Automation Is Back on Retailers’ Radar with Ocado CEO Tim Steiner | WRC 2026
Grocery ecommerce growth is pushing retailers toward a new operational reality. Tim Steiner of Ocado explains why fulfillment capacity, delivery speed, labor efficiency, and automation economics are converging in ways that could force large-scale grocery automation adoption much sooner than many retailers expected.
Former Best Buy CTO Brian Tilzer Explains Retail’s Third Wave of AI | WRC 2026
Retail has already lived through ecommerce and mobile transformation. Brian Tilzer explains why AI represents retail’s third major technology wave, how conversational commerce and agentic discovery are changing customer behavior, and why the retailers that learn, adapt, and operationalize faster will define the next era of retail.
Former Walmart International CEO Judith McKenna on Frontline Retail, Boards, and AI’s Next Chapter | WRC 2026
Retail transformation still starts with people. Former Walmart International CEO Judith McKenna explains how frontline culture, store managers, leadership, boards, and AI are shaping the future of retail, customer experience, and organizational resilience.
Operational Execution Still Wins in Retail with DFI Retail Group’s Scott Price | WRC 2026
AI may be changing retail, but execution still matters most. Scott Price of DFI Retail Group explains how omnichannel operations, loyalty data, localization, and practical AI applications are reshaping customer experience and retail strategy across Asia.
Retail’s AI Future May Be Bigger and Slower Than You Think with EY and EY Studio+ | WRC 2026
AI is creating multiple possible futures for retail, from operational optimization to full industry transformation. EY’s Malin Andrée and Steven Bailey explain how AI, agentic commerce, infrastructure readiness, and human-centered experiences are reshaping the next era of retail strategy.
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.