Omni Talk Expert Quorso CEO Julian Mills once again joins Chris Walton and Anne Mezzenga for the latest installment of the Omni Talk Ask an Expert Series to delve into one simple answer that may hold the key to helping many overwhelmed stores — making the District Manager’s life simpler, easier, and more efficient.
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Women’s Retail Collective Video | Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger
In the latest edition of the Omni Talk Women’s Retail Collective Podcast, Anne Mezzenga sits down with Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger.
Spotlight Video | Best Buy’s 24/7 Pickup Lockers With Luxer One President Josh Middlebrooks
Chris Walton and Anne Mezzenga interview Luxer One President Josh Middlebrooks about his company’s 24/7 locker pickup implementation with Best Buy.
Fast Five | 2021 Omni Talk Retail Awards
Kristin Kohler Burrows and David Ritter stop by to help Chris and Anne hand out this year’s Omni Talk Retail Awards!
Spotlight Video | Scandit CTO & Co-Founder Christian Floerkemeier
Omni Talk’s Anne Mezzenga sits down with Scandit VP of Product, CTO & Co-Founder Christian Floerkemeier to discuss how retailers can implement scanning tech to simplify store operations, like picking and packing online orders, to scanning ID’s for compliant alcohol delivery.
Spotlight Series | Building A Retail Media Network With ciValue VP of Marketing Pearl Lieberman
Anne Mezzenga sits down with ciValue VP of Marketing Pearl Lieberman to talk about Retail Media Networks and why many retailers and brands already have all the data they need to get them started.
Fast Five | Kohl’s Spinoffs, DoorDash In An Instant, & Why Wayfair Is Too Smart For Its Own Good
Chris and Anne talk Jewel-Osco’s new partnership with Takeoff, Kohl’s spinning off its e-commerce business, DoorDash doing instant delivery in NYC, the inflated marketplace trend, and why Wayfair likely will never succeed in physical retailing.
Video | A Demonstration of Best Buy’s Radical New Outdoor Pickup Locker Pilot
Omni Talk’s Chris Walton gives a step-by-step demonstration of how Best Buy’s new pickup locker pilot works.
Ask An Expert Video | The Smash And Grab Theft Retailers Don’t See With Signifyd SVP Bennett
Signifyd SVP Bennett joins Anne Mezzenga to discuss the “smash & grab” trend, along with Signifyd’s latest Pulse report outlining fraud data during Black Friday and Cyber Monday 2021.
Ask An Expert Video | The Now, Next, and Future Of BNPL With Sezzle President Paul Paradis
Sezzle President Paul Paradis sits down to talk BNPL trends with Omni
Talk’s Chris Walton and Anne Mezzenga.
Fast Five | Toys R Us Is Back And Macy’s Does Something Out Of Character
In this week’s podcast, Chris and Anne talk the past week’s sales results, the return of TRU, Macy’s NFTs, Boxed, and how to put a stop to smash and grab retail crime.
Video | We’re In Love With Mall Of America’s New Online Shopping & Delivery Platform
Omni Talk’s Anne Mezzenga demonstrates from start to finish how customers can now shop multiple retailers at Mall of America online, with one quick seamless checkout, and have all the products delivered in one bag right to her doorstep.
Fast Five | We’re Jaded About Target But Geeked Up For Amazon Go Starbucks
In this week’s podcast, Chris and Anne discuss the many Amazon Go related announcements of the past week, get conflicted over Target’s Thanksgiving plans, examine Kroger and Google’s relationship, and throw shade at Best Buy.
Five Insightful Minutes With A&M’s Jonathan Sharp
A&M’s Jonathan Sharp gets hit with tough questions as he shares the most important insights from the A&M Consumer & Retail Group’s Fall 2021 Consumer Sentiment Survey in just five minutes!
Ask An Expert Video | Microsoft’s 5 Retail Technologies To Bet On In 2022
Microsoft’s Chris Dieringer and Ricardo Belmar sit down with Chris Walton and Anne Mezzenga to discuss the Top 5 Retail Tech Trends Microsoft Would Bet On For 2022.
Fast Five Video | Amazon To Take Venmo, Bezos Flexes For Leo, & Nike Cozies Up With Dick’s
In this week’s podcast, Chris and Anne discuss Amazon taking Venmo, Sobey’s new flex store, NFTs for Singles’ Day, Nike and Dick’s, YouTube commerce, and the craziest picture of Jeff Bezos you have ever seen!
Fast Five Video | Bottoms Up To The Metaverse, Thumbs Down To Bed Bath & Kroger
In this week’s Omni Talk Fast Five podcast, Chris Walton and Anne Mezzenga break down the week’s top retail news, including Kroger and Bed Bath, Nike and the metaverse, Uber Eats, Amazon Fresh, and the latest checkout-free noise from Circle K.
Spotlight Series Video | Inventory Accuracy Got You Down? RFID Is An Easy Way to Cure What Ails You
Avery Dennison’s Kris Barton and Detego’s Umesh Cooduvalli join Chris Walton to discuss why RFID will soon be a centerpiece technology for omnichannel retailing excellence.
Cool Sh*t Alert | Amazon One Palm Demo
Chris Walton and Anne Mezzenga head to Amazon 4-Star at Mall of America to try out and demonstrate Amazon One, Amazon’s new pay-with-your-palm payment system.
Fast Five Video | ‘Backup’ Target There’s A New Amazon Pickup Option In Town
In this week’s podcast, the A&M Consumer & Retail Group’s David Ritter and David Brown join Chris and Anne to talk Target’s new same-day options, Amazon Local Selling, PayPal and Pinterest, Trigo and Rewe, and much, much more!
Special Report | Live Tour Of Tesco’s New Checkout-Free Store In London Powered By Trigo
Omni Talk’s Chris Walton and Anne Mezzenga get a live store demonstration of Tesco’s new checkout-free store in the High Holborn neighborhood of London directly from the man responsible for the technology that powers the experience, Trigo Co-Founder and CEO Michael Gabay.
Fast Five Video | Tesco Takes On Amazon Go While Instacart Jumps The Shark With Caper
In this week’s podcast, Chris and Anne discuss Tesco and Trigo’s new checkout-free store in London, the foolishness of Instacart’s Caper acquisition, Best Buy piloting Scan-&-Go, GoPuff in NYC, and the always unimaginative Walmart+.
Ask An Expert | Revisiting The Case For Resale With Recurate VP Brand Success Cynthia Power
Omni Talk Expert Cynthia Power, Recurate VP Brand Success, joins Anne Mezzenga to discuss all the various approaches retailers and brands can take to attack the resale market.
Fast Five Video | If Macys.com Gets Overvalued By An Irrational Investor, Does It Make A Noise?
In this week’s Fast Five, Chris Walton and Anne Mezzenga discuss a Macy’s e-commerce spinoff, Simon and Klarna, Kroger making moves in the Northeast, Facebook pop-ups, and drive-thru grocery.
Ask An Expert | How To Save The Drowning Store Employee with Quorso CEO Julian Mills
Omni Talk expert Julian Mills of Quorso joins Chris Walton to discuss all the ways agile store operations can help already very overworked retail store employees.
Ask An Expert Series | Making Mall of America Shoppable Online with Jesse Michael And Grant Buntje
Jesse Michael, Managing Director at Adeptmind, returns to the Omni Talk Ask An Expert Series with Mall of America’s VP Marketing Grant Buntje to discuss all that it takes to make the Mall of America shoppable online.
Fast Five Video | Amazon Wins Black Friday Again With New Gift Giving Feature
In this week’s Fast Five video, Chris and Anne talk Target’s holiday price matching policy, Amazon’s new gift-giving feature, Gopuff’s new store concept, Aldi Nord’s new checkout-free store, and Sunbasket now on Instacart.
Fast Five Video | $1,000 for Whole Foods Delivery? Not A Chance!
In this week’s Omni Talk Fast Five, Chris and Anne look at Whole Foods delivery math, examine “instant delivery,” talk inventory scanning robots, question HomeGoods’ new e-commerce site, and also ask whether Stitch Fix can reimagine online shopping for apparel.
Fast Five Video | Groceryshop Highlights Plus Amazon Dressing Rooms & Walmart Health Labeling
Chris and Anne recap their highlights from Groceryshop and discuss the growing instant delivery wars, paying with their palms, Walmart labeling health and wellness products, Chick-fil-A’s new virtual storefront, and Amazon fitting rooms.
Spotlight Series Video | Signifyd CMO Indy Guha (Groceryshop Special Report)
Chris Walton and Anne Mezzenga sit down with Signifyd CMO Indy Guha to discuss all the reasons why the grocery industry is facing an unprecedented level of digital fraud and what can be done to stop it.
Spotlight Series Video | Cooler Screens Founder & CEO Arsen Avakian (Groceryshop Special Report)
Cooler Screens Founder and CEO Arsen Avakian, in a special Groceryshop edition of the Omni Talk Spotlight Series, shares with Chris Walton and Anne Mezzenga how his company is radically changing marketing in-store, one cooler screen at a time.
Fast Five Video | Amazon And The War On Wages
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group and Takeoff, A&M’s David Ritter and Kristin Kohler Burrows join Chris Walton and Anne Mezzenga to debate Amazon’s impact on wage rates, the layoffs at Casper, Thrasio’s spending spree, Peloton’s move into private label, and Beauty Pie’s $100 million equity raise.
Fast Five Video | Go Go Amazon Go In Whole Foods
Chris and Anne discuss Amazon bringing Just Walk Out technology to Whole Foods, Kroger’s expansion into Florida, Walmart and Instacart, Hy-Vee and fitness, and the departure of Target’s CIO.
Spotlight Series Video | The Secret To Post-Pandemic Digital Marketing: Customer First, Not Channel
There have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re… Continue Reading
Fast Five Video | An Amazon Reaffirmation, Ikea Resale, and the Allbirds IPO
Chris and Anne discuss Amazon and Affirm, Ikea’s new resale program, Allbirds’ IPO, Mercatus and Instacart, and how Leap is helping DTC brands open stores.
Fast Five Video | Chris Returns To Rant About Amazon, Walmart, and Toys R Us
After a long medical leave, Chris Walton return to talk Walmart’s GoLocal program, Amazon’s move into department stores, the silliness of Macy’s partnering with Toys R Us, Shipt’s preferred shopper program, and Warby Parker’s IPO.
What to Expect At Shoptalk Europe 2026: A Conversation With Adam Plom | 5IM
The retail world is changing faster than any conference agenda can keep up with, and Shoptalk Europe’s Head of Content, Adam Plom, is navigating that tension in real time. Tune in to hear what’s really driving conversations in European retail, why agentic commerce is dominating the agenda, and what to expect when 4,500 industry leaders descend on Barcelona June 9–11.
🕔 Fast Five | REI’s Playing Chicken With Its Own Brand
Hello Omni Talk Fans! This week’s Fast Five is one for the retail ops crowd. Joining me for this week’s podcast… Continue Reading
Transcript of Fast Five Episode : Target’s Dress Code, Aldi Goes All-In With Instacart & Walmart Brings Sparky to ChatGPT | Fast Five Video
00:00:09 ChrisAnd now she’s playing chicken with REI’s brand reputation. 00:00:12 JennaYou don’t get to play hardball with employees without… Continue Reading
Target’s Dress Code, Aldi Goes All-In With Instacart & Walmart Brings Sparky to ChatGPT | Fast Five Video
In this week’s Omni Talk Retail Fast Five, Chris Walton is joined by guest host Jenna DeFranco of J Recruiting Services to discuss Target’s updated dress code and employee discounts, Aldi’s expanded partnership with Instacart, REI’s potential boycott, DoorDash’s move into apparel delivery, and Walmart’s evolving ChatGPT shopping experience.
What to Expect at Shoptalk Europe 2026 From AI to Agentic Commerce | 5IM Video
Adam Plom, VP and Head of Content at Shoptalk Europe, joins Chris Walton to preview the conference (June 9–11 in Barcelona), sharing what makes it unique and breaking down key AI trends, agentic commerce, data readiness, and the shift toward more open, real-world retail conversations.
🕔 Retail Daily Minute | Nike’s Turnaround Tests Patience, Shake Shack Launches Project Catalyst & Aerie Doubles Down on Real
Hello Omni Talk Fans! I was one who was always a proponent of Nike’s DTC-first strategy, so I will be curious… Continue Reading
Target’s Dress Code, Aldi Goes All-In With Instacart & Walmart Brings Sparky to ChatGPT | Fast Five
Is Target’s new dress code a bold reset or just lipstick on a problem? And would you really DoorDash yourself a new pair of pants? This week’s Fast Five is loaded with headlines that will make you rethink what retail channel strategy actually looks like in 2026. Plus a union standoff at REI that could have real teeth come Memorial Day.
🕔 Retail Daily Minute | McCormick’s $45B Unilever Food Deal, Macy’s Launches Ask Macy’s AI Shopping Assistant & Allbirds Sells for $39M
Hello Omni Talk Fans! Who knew that a brand built on the strength of one wool shoe silhouette would fall from… Continue Reading
🕔 Retail Daily Minute | Sephora Enters ChatGPT, ALDI Overhauls Its Digital Experience with Instacart & Edikted Makes Its European Debut
Hello Omni Talk Fans! What if I told you that AI can not only help improve retail operations, but that it… Continue Reading
Before You Deploy AI in Retail, Let AI Tell You Where to Start | Spotlight Series
Tomáš Čupr of Duvo explains how AI can map your retail operations, surface hidden inefficiencies, and show you exactly where to deploy automation first.
Agentic AI, Process Mapping, and the Real Retail Takeaways Leaders Need Now
duvo.ai CEO Tomáš Čupr joins Chris Walton to explore how agentic AI can map and optimize retail operations, uncover hidden inefficiencies, and guide smarter automation decisions, plus why starting with process, not data, is key to scaling AI across merchandising, supply chain, and beyond.
🕔 Retail Daily Minute | Henkel Snaps Up Olaplex for $1.4B, REI Union Threatens Anniversary Sale Boycott & DoorDash Expands Into Apparel Delivery
Hello Omni Talk Fans! Shoptalk 2026 is now officially in the books, and yours truly got the exclusive honor to moderate… Continue Reading
Shoptalk Spring 2026: The Biggest Takeaways on AI, Agentic Commerce, and the Future of Retail
What really happened at Shoptalk Spring 2026? Chris Walton and top retail insiders break down AI hype, agentic commerce, and the trends defining retail’s future.
🕔 Fast Five | An Omni Talk OG is back . . . and Amazon’s about to eat your grocery store
Hello Omni Talk Fans! This week’s Fast Five has a very special feel to it because Carter Jensen is back. For… Continue Reading
Transcript of Fast Five Episode : Amazon Wants To Be The Web’s Search Bar, Ulta’s Back & Vizio TVs Are Now Walmart Stores | Fast Five Video
00:00:10 ChrisSuddenly this has gone from buy for me to shop direct. 00:00:14 CarterHow many shopping carts have you seen… Continue Reading
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.