Yes, you read that right. Best Buy recently cut a hole in the front of one of its stores and installed lockers to enable a 24/7 pickup experience for their customers.
And that’s just the beginning.
After trialing the new Best Buy lockers (see the video here: youtu.be/O7KLj7sUhIU), Chris Walton and Anne Mezzenga had to find out how this revolutionary new retail experience came to be, so they got the locker company’s President, Luxer One’s very own Josh Middlebrooks, to join them for the latest edition of their Omni Talk Spotlight Series.
In this episode, Josh, Chris, and Anne discuss how Best Buy and Luxer One went from wild idea to successful multi-store implementation, the overwhelming response from customers and Best Buy associates, and the role lockers like this might play in future store footprints.
You can watch our interview with Josh by clicking on the platform of your choice below:
iTunes | Spotify | SoundCloud
Be careful out there,
– Chris, Anne, and the Omni Talk team
For more information about Luxer One head to http://www.luxerone.com/
To see a live demo of the pilot head here: youtu.be/O7KLj7sUhIU
Music by hooksounds.com
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Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail. 