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Rita Kerbaj, Chief Strategy Officer at the Rohlik Group, explains why online grocery profitability comes down to dedicated fulfillment infrastructure, operational discipline, and a customer-first omnichannel strategy. From same-day delivery to automation and dark stores, she shares what it takes to build an online grocery model that actually works.
Retailers don’t need perfect data to start seeing results from AI. duvo.ai Co-Founder and CEO Tomáš Čupr explains why the biggest opportunities come from eliminating repetitive work, empowering employees, and solving real operational challenges today.
Real-time inventory visibility is becoming one of retail’s biggest competitive advantages. Radar CEO Spencer Hewett explains how RFID, connected store data, and 99%+ detection rates are helping retailers reduce shrink, improve fulfillment, and transform store operations.
Jeremy Levine, Senior Director at Alvarez and Marsal’s Consumer and Retail Group, joins Omni Talk to break down how regional grocers can win with fresh operations, covering consumer trends, the protein gap, operational challenges, and why scheduling is the key to success.
Adam Plom, VP and Head of Content at Shoptalk Europe, joins Chris Walton to preview the conference (June 9–11 in Barcelona), sharing what makes it unique and breaking down key AI trends, agentic commerce, data readiness, and the shift toward more open, real-world retail conversations.
Maia Josebachvili, Chief Revenue Officer of AI at Stripe, joins Omni Talk to explain what retailers are really saying about agentic commerce. From AI assisted shopping vs delegated purchasing to merchant control, fraud, discoverability, and checkout redesign, this episode breaks down how Stripe is helping brands prepare for AI driven transactions without replatforming.
Ulta Beauty’s “digital mezzanine” marketplace reached 150 brands through an invite-only strategy that prioritizes authenticity over speed. Discover how Ulta is already graduating successful marketplace sellers into brick-and-mortar stores through a strategic test-and-learn approach that protects brand integrity while exploring adjacent categories.
Richard McKenzie, CEO of Veloq, shares how the Rohlik Group delivers profitable online grocery at scale with $2 billion in revenue and 30% annual growth across five European markets. Discover why their “customer backwards” approach to automation and technology succeeds where traditional warehouse solutions fail.
David Dorf from AWS cuts through the AI noise to reveal what’s actually worth your attention in 2026. From domain-specific models replacing frontier fantasies to shopping agents starting with your grocery delivery. If you’re tired of hype and want to know where retail AI is really heading, this conversation delivers the clarity you need.
Walmart discovered millions of businesses were already shopping their stores—so they built an entire B2B platform to serve them better. Ashley Hubka, SVP of Walmart Business, reveals the business-specific tools and omnichannel capabilities that are transforming how organizations purchase everything from coffee cups to marketing materials.
Consumers say they’ll spend more in the next six months, but don’t mistake this for optimism—it’s inflation expectations driving the numbers while shoppers trade down to cheaper brands and lower-price stores. Chad Lusk from A&M Consumer and Retail Group breaks down the consumer sentiment data that’s reshaping retail strategy and reveals why private label brands are permanently changing shopping behavior.
The “agentic wars” have begun and they’re moving faster than anyone predicted, with Amazon, Google, and OpenAI all launching shopping agents that could transform how customers discover and buy products. AWS retail expert David Dorf reveals the three critical strategies retailers must implement now to survive the biggest disruption since e-commerce emerged in the 1990s.
Retail is experiencing its “iPhone moment” as intelligent systems replace overwhelming task management with personalized, data-driven work prioritization that actually moves the needle. Quorso CEO Julian Mills reveals the four types of wasteful tasks killing store productivity and how smart retailers are finally focusing associates on what matters most: serving customers.
Get an exclusive preview of Shoptalk Fall and Groceryshop 2025 events with Ben Miller. Discover the key themes, speakers, and new formats shaping retail’s biggest conferences this fall.
Grocery stores are experiencing a massive $37 billion revenue shift from general merchandise to fresh foods, fundamentally changing how retailers must think about their space strategy. A&M’s retail experts reveal the critical mistakes most grocers make and share the proven framework for successfully redesigning stores in today’s rapidly evolving market.
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail. Know More →
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