Rethinking Retail Returns: Why The Industry’s “Worst Supplier” May Actually Be Its Greatest Opportunity
Retail returns, often seen as a costly burden, represent a strategic opportunity to enhance profitability, customer relationships, and sustainability by treating them as inventory and leveraging returns data for better decision-making. As returns costs climb to nearly $1 trillion globally, retailers who reimagine returns through unified omnichannel processes and optimized management will gain a competitive edge, while those maintaining the status quo risk rising costs, eroded margins, and customer defection.
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.