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Instacart Unveils Enhanced Capabilities for Retailers to Customize E-Commerce
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When AI Does the Shopping, Who Wins the Loyalty? | 5IM Video
In this edition of 5 Insightful Minutes, recorded live at Groceryshop 2026, Ben Miller sits down with Seb Hill, Chief Marketing Officer at TCC Global, to explore how agentic AI could reshape grocery loyalty and change the way consumers make shopping decisions. Drawing on TCC Global's latest research, they discuss the future of loyalty programs, why traditional metrics may not tell the whole story, and what retailers must do to build stronger customer relationships in an AI-driven world.
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Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.