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Serious and Sometimes Comic Musings on the Future of Retail

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Instacart Unveils Enhanced Capabilities for Retailers to Customize E-Commerce
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What Amazon’s Layoffs & Walmart’s Reorganization Tell Us About Leading Retail Organizations In The Future | Fast Five

Retail talent expert Jenn Hahn joins Chris Walton to decode what Amazon’s massive 30,000-job layoff, Walmart’s Chief Growth Officer strategy, and Dollar General’s rural delivery expansion really mean for retail’s future. Discover why “all leaders are now tech leaders” and how putting C players with AI gets you F results in this talent-focused breakdown of the week’s biggest retail headlines.

Why Just-in-Time Has Become Just-in-Case | Supply Chain Confessions

Retailers spent 2025 paralyzed by uncertainty, with automation investment growing just 1% while inventory levels skyrocketed. But Kim Baudry from Dematic reveals why agentic AI is about to revolutionize warehouse operations faster than any other part of retail — and it starts with the third of warehouse staff buried in spreadsheets.

Microsoft’s Post-NRF Reality Check On Retail AI | Spotlight Series

Fresh from NRF, Microsoft’s Amy Vener reveals why merchandising conversations dominated the show floor and how retailers are finally moving from AI hype to measurable returns. Discover what Estee Lauder, Ralph Lauren, and forward-thinking brands are doing differently with agentic commerce.

The Biggest and Boldest NRF Must-See Tech Preview | Ask An Expert

In this second annual NRF must-see tech preview, Chris Walton and Anne Mezzenga showcase five breakthrough retail technologies solving critical operational challenges: AI agents negotiating supplier contracts, cross-border platforms reducing duties 60%, overhead RFID achieving 99% accuracy, visual AI cutting shrink 70%, and robotic parcel lockers across 300+ stores, with deployment data from Zara, Calvin Klein, and major CPG companies.

Instacart’s Pricing Retreat + Amazon’s Alexa Gets Hungry | Fast Five

In the first week of 2026, grocery retail witnessed significant developments, including Instacart’s end to controversial price testing amidst consumer backlash, Kroger’s SNAP discount initiative, Amazon’s meal planning integration into Alexa+, Save Mart’s expanded Amazon return kiosks, and Schnucks’ fraud prevention success with gift cards. Retail dynamics emphasize customer trust and effective technology. And Veloq CEO Richard McKenzie stops by for 5 Insightful Minutes on e-grocery profitability.

AWS’s David Dorf On Why LLMs Have Peaked & What’s Coming Next In 2026 | 5IM

David Dorf from AWS cuts through the AI noise to reveal what’s actually worth your attention in 2026. From domain-specific models replacing frontier fantasies to shopping agents starting with your grocery delivery. If you’re tired of hype and want to know where retail AI is really heading, this conversation delivers the clarity you need.

Target SoHo, Amazon Rush & The Instacart Dynamic Pricing Brouhaha | Fast Five

Amazon wants you to rush to Whole Foods for pickup, Instacart’s AI might be charging you more than your neighbor, and Ashley just plugged directly into Perplexity. This week’s Fast Five tackles agentic commerce, grocery’s explosive online growth, and why Chris thinks Target’s SoHo concept is pure PR sizzle.

Our 2025 Retail Awards Show

Who won Retailer of the Year? Which technology was the most overhyped? And what bold moves will define retail in 2026? Chris, Anne, and special guest Chad Lusk from A&M hand out the 2025 Omni Awards in this must-listen year-end episode that covers everything from Walmart’s ChatGPT integration to why agentic AI commerce might be moving too fast.

Digital Store Survival Kit: Realities, Roadmaps, & Resources For 2026 | Ask An Expert

Troy Siwek of GreyOrange explains how digital twins and AI are transforming store operations from reactive to responsive, using unified platforms that connect RFID, computer vision, and real-time inventory data. Drawing from 40,000+ deployments, this episode explores how retailers can cut through technology hype, accelerate decision-making processes, and build digitization strategies that actually help store associates perform better.

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