Kingfisher wants ecommerce to grow from 21% to 30% of total sales, but Romain Roulleau says the answer is not competing with pure-play ecommerce companies on their terms. Instead, Kingfisher is using stores, marketplaces, fulfillment, and AI-powered project support to create a more connected home improvement experience built around customer projects, not just transactions.
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Instacart Unveils Enhanced Capabilities for Retailers to Customize E-Commerce
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Grocery Automation Is Back on Retailers’ Radar with Ocado CEO Tim Steiner | WRC 2026
Grocery ecommerce growth is pushing retailers toward a new operational reality. Tim Steiner of Ocado explains why fulfillment capacity, delivery speed, labor efficiency, and automation economics are converging in ways that could force large-scale grocery automation adoption much sooner than many retailers expected.
Former Best Buy CTO Brian Tilzer Explains Retail’s Third Wave of AI | WRC 2026
Retail has already lived through ecommerce and mobile transformation. Brian Tilzer explains why AI represents retail’s third major technology wave, how conversational commerce and agentic discovery are changing customer behavior, and why the retailers that learn, adapt, and operationalize faster will define the next era of retail.
Former Walmart International CEO Judith McKenna on Frontline Retail, Boards, and AI’s Next Chapter | WRC 2026
Retail transformation still starts with people. Former Walmart International CEO Judith McKenna explains how frontline culture, store managers, leadership, boards, and AI are shaping the future of retail, customer experience, and organizational resilience.
Operational Execution Still Wins in Retail with DFI Retail Group’s Scott Price | WRC 2026
AI may be changing retail, but execution still matters most. Scott Price of DFI Retail Group explains how omnichannel operations, loyalty data, localization, and practical AI applications are reshaping customer experience and retail strategy across Asia.
Retail’s AI Future May Be Bigger and Slower Than You Think with EY and EY Studio+ | WRC 2026
AI is creating multiple possible futures for retail, from operational optimization to full industry transformation. EY’s Malin Andrée and Steven Bailey explain how AI, agentic commerce, infrastructure readiness, and human-centered experiences are reshaping the next era of retail strategy.
Jose Gomez on ETAM’s US Expansion & Global Growth | WRC 2026
Global retail expansion is becoming more complex, volatile, and operationally demanding. Jose Gomez of ETAM explains how joint ventures, consignment models, resilience, and faster reaction times are reshaping international retail strategy in an era defined by constant disruption.
Why People, Not Just Technology, Are Driving Naivas’ Growth Across East Africa | WRC 2026
Retail is becoming one of the most important engines for economic growth and workforce development. Andreas von Paleske of Naivas explains how AI, internal career mobility, fresh grocery strategy, and operational scale are transforming modern retail across East Africa.
AI’s In Charge, Best Buy’s In Transition & Walmart’s Stores Are Amazon’s Worst Nightmare | Fast Five
An AI is now managing a real retail store in San Francisco, Best Buy is changing CEOs, Dairy Queen’s drive-thru AI is surprisingly good, and Walmart thinks its stores can become Amazon-fighting fulfillment hubs. This week’s Fast Five with Shelley Huff dives into where AI, operations, and retail leadership are actually headed and why the future of retail may belong to the people who know how to lead systems, not just teams.
🕔 Retail Daily Minute | Target Mandates Relocation, Albertsons Adds Pharmacy to Curbside & H&M Lands on Nordstrom’s Marketplace
Hello Omni Talk Fans! I had a great first day in Berlin at the World Retail Congress. So, in addition to… Continue Reading
Why Private Label Needs Emotion with Coop Italian Food’s Paolo Bonsignore | WRC 2026
Private label can no longer compete on price alone. Paolo Bonsignore of Coop Italian Food explains how emotion, packaging design, neuroscience, and AI are reshaping private label strategy, customer trust, and product differentiation in modern grocery retail.
Ulta’s Kristin Wolf on Building the Next Era of Beauty Retail | WRC 2026
Retail growth is becoming faster, more global, and increasingly AI-driven. Kristin Wolfe of Ulta Beauty explains how agile leadership, international expansion, organizational design, and AI-enabled transformation are reshaping omnichannel retail strategy and the future of beauty retail.
How Pandora Thinks About AI, Emotion, and the Future of Jewelry Retail | WRC 2026
AI is rapidly reshaping how consumers discover products, but emotional connection still matters most in retail. David Boynton of Pandora explains how physical stores, personalized experiences, and AI-driven discovery are working together to redefine customer engagement, omnichannel growth, and the future of jewelry retail at World Retail Congress 2026.
🕔 Retail Daily Minute | Walmart’s FY2026 Annual Report, Lowe’s AI Inventory Push & Instacart and Uber Eats Join Claude
Hello Omni Talk Fans! Claude just put the in-app generative AI integration question fully into perspective for me. Either that or… Continue Reading
🕔 Retail Daily Minute | Home Depot Deploys AI Phone Agents, Sam’s Club Expands Retail Media to Fuel Pumps & Casey’s Doubles Down on AI Ordering
Hello Omni Talk Fans! Two tech trends appear on the upswing – AI voice ordering assistance and in-store audio retail media…. Continue Reading
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.