Forbes | Kohl’s Claim Of An Off-Mall Real Estate Advantage Is Pure Fantasy
Kohl’s can argue its real estate is an advantage all it wants, but nothing changes the fact that it still suffers from the same issues that plague all department stores.
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Kohl’s can argue its real estate is an advantage all it wants, but nothing changes the fact that it still suffers from the same issues that plague all department stores.

New Sam’s Club CEO Kath McLay’s first 100 days have been a baptism by a COVID-19 fire, but that hasn’t stopped her or the company from keeping its momentum of innovation going.

Walmart’s Express delivery program is tone deaf and could only exacerbate the already growing concerns across the food supply chain.

On March 27, Sam’s Club rolled out a new concierge service to all 600 of its stores, whereby seniors and at risk club members can shop at Sam’s Club without ever having to leave their cars. The whole concept took Sam’s Club just six days to design and rollout across its entire chain.

As easy as it is to rush to reopen, shopping malls should take the opposite approach and use the time to experiment and create a better business model for the future.
Walmart’s recent public messaging sets the right example, but it now needs to live up to its promises and fight even harder for the safety of its employees and customers.

The retail industry has misguidedly sat on its hands for years when it comes to scan-and-go mobile shopping technology, but now is the time to push its implementation into high gear.

Walmart is right to focus its efforts on grocery, but make no mistake, grocery is just a bilge pump. To survive in the long-run against Amazon, Walmart needs to go back to its roots and spur more innovative ideas.

What Brandless zealots, its celebrity investors, and SoftBank especially missed is that every new direct-to-consumer “brand” always ends up, if successful, as one of three distinctly different ideas.

A new location for Macy’s tech office is just a cost savings scapegoat and a pyrrhic victory for Wall Street. If the work, the vision, and the strategy aren’t there, that is the real problem, not the location of the office, writes Forbes Contributor Chris Walton.

Similar to the armed peasants pawns in chess are meant to represent, Amazon’s pop-ups are nothing fancy, but over time they could become a slow, tactical play to eat away at the remaining scraps upon which mall-based retail still feeds.

High production values and the use of the less expensive Bill from Bill & Ted’s Excellent Adventure in Walmart’s Super Bowl ad notwithstanding, order pickup is not a new idea and could be a signal that Walmart is vulnerable to other more important trends in the years ahead.

The Starbucks Pickup Only store in NYC looks like a Starbucks, walks like a Starbucks, even quacks like a Starbucks, but there is one big difference — customers place their orders from their mobile phones.

Chris shares his five most important criteria to consider when hiring retail employees for long-term success.

Contributor Chris Walton serves up his awards for the highlights and lowlights of one of the best retail years in recent memory — 2019, the year retail fought back.

Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail. Know More →
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