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Instacart Unveils Enhanced Capabilities for Retailers to Customize E-Commerce
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How To Set Priorities For Retail CX Investment & Innovation | Ask An Expert

In the live webinar recording, Talkdesk’s Michael Klein explores how retailers are using AI and data-driven strategies to transform customer service, turning contact centers from cost centers into revenue generators. Klein emphasizes the importance of integrating various data sources, leveraging generative AI, and maintaining a balance between automation and human interaction to enhance customer experiences and drive business growth in the retail sector.

A Retailer’s Playbook For Practical AI Use Cases And Strategies With AWS & IDC | Ask An Expert

In this Omni Talk Retail Ask an Expert interview, David Dorf from AWS and Filippo Battaini from IDC discuss the most impactful use cases for AI and generative AI in retail to drive profitability and ROI. They share real-world case studies and insights on leveraging AI for inventory management, demand forecasting, product descriptions, hyper-personalization, and ideation, while also offering guidance on successful AI adoption and implementation strategies.

How The Cleverest Retailers Utilize RFID | Ask An Expert

Omni Talk recently hosted Marshall Kay from Avery Dennison and Randy Dunn from Zebra Technologies to discuss how leading retailers are successfully implementing RFID technology. The guests shared insights on the history and future of RFID, best practices for implementation, and how to maximize the value of RFID across multiple levels of a retail organization.

Walmart Commerce Technologies: What It Is & Why It Matters | Ask An Expert

Anshu Bhardwaj, SVP and COO at Walmart Global Technology and Walmart Commerce Technologies, discusses how Walmart is leveraging cutting-edge technologies like AI to power retail innovation. She shares insights on Walmart Commerce Technologies’ solutions such as Store Assist and Route Optimization, and emphasizes the importance of collaborative partnerships in building an open retail ecosystem.

Ask An Expert | Video Commerce: The Key To Enabling Taction For E-Commerce

Chris Walton and Anne Mezzenga interview Billy Cladek, SVP of Revenue at Firework, about the future of retail and the role of video commerce in humanizing the digital shopping experience. They discuss how Firework’s platform, which includes shoppable videos, digital showrooms, and AI chat assistants, helps retailers create authentic, interactive, and engaging experiences that bridge the gap between physical and online stores.

Ask An Expert | Item Data: The Cause Of And Solution To Omnichannel Problems

SPS Commerce’s Nick Schwalbach and Brandon Pierre discuss the critical importance of item data accuracy for retailers and brands in today’s omnichannel landscape. They share insights on overcoming challenges, leveraging data pools, and focusing on key attributes to optimize supply chain efficiency, improve customer experiences, and meet evolving consumer demands and regulatory requirements.

Ask An Expert | 2 Lawyers Share 4 Places Retailers & Brands Can Use GenAI Responsibly

Microsoft Assistant General Counsels Michael Brick and Mary Newcomer Williams discuss responsible AI practices for retail applications. They explore AI use cases in customer experience, content creation, and supply chain, while providing insights into Microsoft’s AI governance framework, ethical considerations, and legal implications.

Ask An Expert | Why A Single Source Of Pricing Truth Will Be A Key Differentiator In 2024 With Datasembly CEO Ben Reich

Retail analytics expert Ben Reich examines current shifts in retail and CPG pricing transparency, promotions, inflation trends, and data-driven competitive intelligence. Learn how leveraging comprehensive, real-time pricing insights across categories, retailers and regions enables tighter retailer-CPG partnerships, smarter shopper experiences, and winning assortment strategies amid pricing volatility.

Ask An Expert | What Stores Will Look Like In 2024 With SES-imagotag CEO Philippe Bottine

Get insider predictions on retail technology in 2024 directly from retail tech leader Philippe Bottine of SES-imagotag. Learn how AI and computer vision will transform in-store operations through workforce efficiency, sustainability initiatives, advanced inventory management, and better service. Discover innovations in demand forecasting, dynamic pricing, personalized promotions and how local fulfillment leveraging stores can enable more sustainable omnichannel retail.

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