Live From NRF 2024 | Dick’s Sporting Goods VP of Omni Channel Fulfillment Scott Casciato
DICK’S Sporting Goods VP Scott Casciato LIVE FROM #NRF2024 with Omni Talk Retail’s Anne Mezzenga and Chris Walton from their video studio… Continue Reading
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Instacart Unveils Enhanced Capabilities for Retailers to Customize E-Commerce
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Live From NRF | 2024 Walmart EVP of Supply Chain David Guggina
LIVE FROM #NRF2024 Omni Talk Retail’s Anne Mezzenga and Chris Walton with Walmart’s EVP of Supply Chain David Guggina. Hear… Continue Reading
Fast Five | NRF Wisdom, Sam’s Club Receipt Checks, And Why Walmart Should Keep Droning On
In this week’s Fast Five podcast, Chris and Anne recap NRF as well as discuss tons of AI news out of Walmart and Sam’s Club, Walmart’s drone expansion, CVS store closures, and Amazon bringing its Just Walk Out tech to hospitals.
Ask An Expert | Why A Single Source Of Pricing Truth Will Be A Key Differentiator In 2024 With Datasembly CEO Ben Reich
Retail analytics expert Ben Reich examines current shifts in retail and CPG pricing transparency, promotions, inflation trends, and data-driven competitive intelligence. Learn how leveraging comprehensive, real-time pricing insights across categories, retailers and regions enables tighter retailer-CPG partnerships, smarter shopper experiences, and winning assortment strategies amid pricing volatility.
Spotlight Series | Eagle Eye CEO And Former Tesco Exec On Using Data & Tech to Build Loyalty
Eagle Eye CEO and former Tesco executive Tim Mason discusses how retailers can use customer data and technology to drive greater loyalty. He covers key topics like clubcard programs, omnichannel retailing, personalized promotions, AI analytics, point of sale integrations, product assortments, and how to build lasting customer relationships.
Fast Five | Your Own Cups At Starbucks, Mammograms At Walmart & Carts That Suggest Dinner Pairings
In this week’s Fast Five Podcast, Chris and Anne discuss Instacart’s new ad platform for its smart carts, Peloton and TikTok’s new partnership, Starbucks letting customers use their own cups, Amazon’s new fashion AI tech, and getting mammograms at your local Walmart.
Ask An Expert | Why The Human Side Of Robotics Matters In Retail With Stop & Shop’s Karen Mitchell
Stop & Shop’s CMO Karen Mitchell explains how they humanized Marty the Robot through names and googly eyes to make shopping fun while also boosting associate productivity. We also discuss examples of Marty spreading cheer in the community by making appearances to highlight Stop & Shop’s charitable initiatives for fighting hunger and childhood cancer.
Spotlight Series | Inventory Planning & AI Optimization For Retail Success With Onebeat’s Greg Arthur
Greg Arthur, VP Retail Strategy at Onebeat, shares how retailers can leverage AI and machine learning to boost inventory planning and optimization. Topics covered include: short-term prediction algorithms, right-channel allocation, markdown reduction through data-driven replenishment, and success stories of increased sales velocities with less total inventory.
Spotlight Series | Driving Quality And Value Through Scheduled W-2 Last-Mile Delivery
Can scheduled delivery be the answer to unreliability and rising costs in grocery ecommerce? This episode explores how Buncha leverages order aggregation, refrigerated trucks and W-2 drivers to unlock growth, sustainability and value for grocery retailers and shoppers through scheduled, milkman-style delivery.
Fast Five | Walmart’s Big & Bold BNPL Push, Macy’s Buyout & CNBC’s Pointed Criticism Of Target
In the latest Omni Talk Fast Five retail news roundup, Chris and Anne’s discussion centered on Walmart’s move to introduce Buy Now Pay Later via Affirm at self-checkouts, Amazon’s decision to test an extra monthly fee for grocery delivery, and Macy’s potential buyout. They also covered Google’s success in search commerce and questioned Target’s claims regarding theft.
Ask An Expert | What Stores Will Look Like In 2024 With SES-imagotag CEO Philippe Bottine
Get insider predictions on retail technology in 2024 directly from retail tech leader Philippe Bottine of SES-imagotag. Learn how AI and computer vision will transform in-store operations through workforce efficiency, sustainability initiatives, advanced inventory management, and better service. Discover innovations in demand forecasting, dynamic pricing, personalized promotions and how local fulfillment leveraging stores can enable more sustainable omnichannel retail.
Spotlight Series | Manifest’s Tanzil Uddin Previews The Manifest 2024 Conference In Las Vegas
The Manifest 2024 supply chain conference is slated for February in Las Vegas. With over 300 exhibitors, 40+ supply chain CEOs and CSCOs, and 5000 attendees from 50 countries, the event will focus on end-to-end supply chain solutions. Key attractions include kickoff summits, innovation showcases, and a technology-packed expo hall. Registration is open at http://www.manifestvegas.com/OmniTalk.
Ask An Expert | How Generative AI Will Transform Retail Customer Service In 2023
Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, provide their expert opinions on how retailers and brands should approach the application of GenAI to customer service.
Fast Five | 2023 Omni Talk Retail Awards Show
A&M’s David Ritter and David Brown joined Chris and Anne to hand out this year’s Omni Talk awards, and also make a few 2024 predictions!
Spotlight Series | How To Avoid The Mistakes That Make Microfulfillment Projects Fail
Industry expert James Osborn reveals how to optimize online grocery fulfillment with scalable microfulfillment automation. Get insider tips on investment scoping, maximizing system uptime, leveraging for non-picking activities, and adapting proven European store automation strategies for US grocers.
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.