Serious and Sometimes Comic Musings on the Future of Retail
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Chris Walton talks with Infios leaders Omar Akilah and Aadil Kazmi about agentic AI and whether retailers are truly ready for the next wave of AI innovation. They break down how AI agents could transform retail supply chains, improve operational visibility, and reshape how modern commerce is managed end to end.
Chris Walton is joined by Richard McKenzie, CEO of Veloq, to unpack why online grocery margins remain under pressure and what it will actually take to make the model sustainably profitable. Together, they break down store pick vs. micro fulfillment, last mile economics, legacy system drag, and the tipping point that could finally change the game.
Chris Walton sits down with Amir Khoshniyati, Vice President at Wiliot, to unpack the five retail supply chain trends that will truly shape 2026. From the rise of Physical AI and real-time item-level visibility to the acceleration of generative and agentic AI, grocery e-commerce pressures, and increasing FSMA-driven traceability requirements, this episode explores whether the industry has reached a true inflection point. Drawing on work with major retailers including Walmart, Amir explains what is actually being deployed today, what is still hype, and what supply chain leaders must prioritize now to stay competitive in a rapidly changing retail landscape.
Chris Walton sits down with Dematic’s Kim Baudry to discuss why 2025 became a survival year for retail supply chains, marked by rising inventory, cautious investment, labor inefficiencies, and a shift toward flexible, lower-risk automation.
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail. Know More →
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