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Women’s Retail Collective Podcast: Gap Inc. Sr. Director Customer Experience & Innovation Heidi Isern

A new podcast from NRF is live — “Women’s Retail Collective: Gap Inc. Sr. Director Customer Experience & Innovation Heidi Isern”

In this episode of the Women’s Retail Collective Podcast, from NRF sponsored by LISNR, we meet Heidi Isern Sr. Director Customer Experience & Innovation for Gap, Inc. Heidi’s career has been quite a unique one. She’s traveled around the world interviewing women about their careers and led teams in design thinking for several retailers while at IDEO. You’ll also want to hear how she landed her current gig, creating a position for herself to lead the charge to perfect the customer experience for all Gap Inc. Brands.

You can listen to her full story, live from the LISNR podcast booth at NRF 2020 here – iTunes | Spotify | Google | SoundCloud

Be careful out there.

– Chris and the Omni Talk team

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Chris Walton View All

Chris Walton is an accomplished Senior Executive with nearly 20 years of success within the retail and retail technology industries. He is well-versed in merchandising, store operations, inventory management, product design, forecasting, e-commerce, pricing and promotions, and tech product development.

Chris was most recently a Vice President with Target, where he led the retailer’s Store of the Future project and also ran the Target’s home furnishing division for e-commerce. He previously worked for GAP, Inc., as a Distribution Analyst and Manager.

Chris holds a BA in Economics and History from Stanford University, and a MBA from Harvard Business School.

He likes to dress as Darth Vader for Halloween, and his wife also frequently asks him to ask Alexa, "to turn off the music."

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