In this episode, sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, Ben Miller is joined by Jordan Berke, Founder and CEO of Tomorrow, to unpack the latest grocery news and the rapidly changing relationship between technology, operations and the customer.
Ben and Jordan bring plenty of back-and-forth to this week’s headlines, challenging each other on where retail is actually headed and pulling from Jordan’s years as a Walmart operator along the way. They dig into the “surveillance pricing” debate, the messy realities of rapid delivery, whether AI hype is rapidly becoming reality, the trillion-dollar question of who owns the customer in an agentic commerce world, and how Sam’s Club is putting member feedback directly to work.
This week, they discuss:
• 00:04:10 – “Surveillance Pricing,” Walmart and the Future of Dynamic Pricing
• 00:16:37 – The Realities of Rapid Delivery and Tesco’s Store Operations Challenge
• 00:24:16 – Is AI Hype Rapidly Becoming Reality in Grocery?
• 00:34:36 – The $1 Trillion Question: Who Owns the Customer in an Agentic World?
• 00:40:22 – How Sam’s Club Is Putting Members Into the Product Development Process
• 00:42:38 – Grocer Talk Grab & Go: Kroger AI, Amazon Quick Commerce, Instacart & Tesco
A few things worth checking out from this week’s episode:
Catch Ben’s Groceryshop 2026 conversation with Kroger EVP and Chief Digital Officer Yael Cosset on Kroger’s AI strategy, the evolution from assisted to augmented to autonomous shopping, and what the future of grocery could look like as a managed service.
And don’t miss Omni Talk’s full Groceryshop 2026 coverage, including exclusive conversations with leaders from Kroger, Sam’s Club, Costco, Albertsons, Instacart, Danone, Albert Heijn and more across the Omni Talk LinkedIn page, podcast channels and YouTube.
Episode 007. Welcome to Grocer Talk.
P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/
Music by hooksounds.com
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.