A first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail has just been released!
The report uncovers what leading retailers are doing to pave the way forward for exceptional in-store and digital customer experiences, and so Chris Walton and Anne Mezzenga have asked a trio of experts to discuss the findings and, particularly, what, in their minds, makes a great Unified Commerce Leader.
Join Chris and Anne as they interview Ann Ruckstuhl, Senior VP & CMO at Manhattan, Amy Eschliman, Managing Director of Retail at Google Cloud, and Rob Armstrong, CMO at Zebra Technologies.
Together Chris and Anne will discuss with them what separates good from great along the following dimensions:
– Search & Discovery
– Cart & Checkout
– Promising & Fulfillment
– Service & Support
You will walk away from this discussion with a clear vision of how to deliver outstanding experiences across the customer buying journey and what, at the end of the day, most differentiates retail leaders from non-leaders.
You can give the interview a listen by clicking above or on the platform of your choice below:
If interested, you can also access the full benchmark report by clicking here: www.retailbenchmark.manh.com.