n 2020, Adeptmind made headlines with plans to make Centennial Mall properties fully shoppable online, and just last month this plan became a reality.
Consumers can now shop over 2.0 million skus across a bevy of retailers at Centennial’s MainPlace mall for both delivery and pickup. That’s 2.0 million plus skus online, from a mall, for delivery and pickup — a massive milestone and achievement in mall-based retailing.
We first spotlighted Adeptmind in a podcast interview last year, and now Chris Walton brings Adeptmind Managing Director, Jesse Michael, back for a second time as part of our Ask An Expert interview series to talk about how Jesse and Adeptmind have made it all happen.
Together Chris and Jesse discuss all the do’s and don’ts around making malls shoppable online, including POS and OMS integrations, handling returns, and, of course, coordinating fast delivery.
Everyone is talking about making malls shoppable online right now, and there is a ton of smoke and mirrors out there about how to get it all done.
This interview gives to you straight.
Be careful out there.
– Chris and the Omni Talk team
P.S. To see MainPlace mall in action, head here: shopnow.shopmainplacemall.com/