What if the Store of the Future isn’t about adding more technology, but about getting technology out of the way? What if store employees could spend less time looking at screens, searching for answers, and filling out paperwork, and more time actually helping customers?
As retailers continue investing in AI, automation, and connected store technology, the way frontline employees interact with these systems is poised for a major transformation. And according to Zello, voice could be the key to unlocking it.
Omni Talk is pleased to welcome Matthew Mott, Director of Marketing at Zello, to a special installment of our Ask an Expert webinar series. Joining Chris Walton, Matthew explores what the Store of the Future could look like five to ten years from now, from the rise of the keyboardless store and AI-powered assistants to a world where employees can stay “eyes up,” hands-free, and focused on the customers right in front of them.
Key topics covered:
- Why the Store of the Future could be keyboardless, screenless, and powered by voice
- How “eyes up” technology can help frontline employees deliver better customer experiences
- Why voice could become the primary interface connecting employees, AI agents, and store systems
- How AI-powered sidekicks could provide instant answers to inventory, product, and operational questions
- The difference between AI assistants and intelligent orchestration that identifies larger operational issues
- How retailers can reduce paperwork, manual tasks, and unnecessary interruptions for store associates
- What customer “walk-away moments” reveal about missed sales and operational inefficiencies
- How frontline conversations could become a valuable source of data and actionable insights
- The potential for AI to enable more personalized, informed in-store shopping experiences
- How retail leaders can start experimenting with voice AI today
Whether you’re a retailer, marketer, consumer insights leader, or simply fascinated by how economic and cultural shifts influence buying behavior, this conversation offers research-backed insights into the forces shaping today’s consumer and tomorrow’s retail landscape.
Tune in now on the platform of your choice below:
Apple Podcasts | Spotify | Soundcloud | Amazon Music
Be careful out there,
– Chris and the Omni Talk team
P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here.
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Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.