Chris Walton is back on GrocerTalk this week, joining Ben Miller for a show all about growth, loyalty and the changing grocery shopping experience. Sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, they dig into Costco’s growth machine, Morrisons’ latest Click & Collect experiment, and a Kroger double-header on rewards and 24-hour stores.
This week, they discuss:
• 00:04:54 – Costco’s latest Q4 results, continued momentum in fresh food, and whether its growth story is showing any signs of slowing. (Source)
• 00:12:37 – Morrisons piloting StrongPoint’s multi-temperature Click & Collect lockers and whether they could ease the operational pressures of grocery ecommerce. (Source)
• 00:19:32 – TCC Global CMO Seb Hill joins Ben from the Groceryshop show floor to unpack new research on how AI agents could reshape grocery loyalty and customer relationships. (Source)
• 00:25:21 – Kroger’s new Rewards World Elite Mastercard and whether connecting payments directly to its rewards program is the right move for loyalty. (Source)
• 00:34:15 – Kroger testing a return to 24-hour stores and whether the potential traffic gains outweigh the operational challenges. (Source)
• 00:40:03 – GrocerTalk Grab & Go: Kroger’s predictive creative scoring, Walmart’s Shop to Light rollout and expanding drone delivery program, and the return of Trader Joe’s mini tote bag mania.
P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/
Music by hooksounds.com.
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.