How Cloud & AI Are Shaping Grocery, Drug, and Convenience Retail With Scott Langdoc AWS

In this episode of our popular 5 Insightful Minutes Podcast Series, Scott Langdoc, Global Head of Grocery, Drug, and Convenience Retail Strategy at Amazon Web Services, dives deep into the key challenges and opportunities shaping the retail landscape.

From adapting to shifting consumer behaviors to leveraging cloud and AI solutions, Scott shares actionable insights for retailers looking to stay competitive. He emphasizes the importance of infrastructure, data maturity, and personalized customer engagement in boosting top-line growth and operational efficiency.

Key Moments Include:

[0:30] Changing consumer behaviors and the need for new retail models
[1:15] Retailers’ focus on cost reduction and labor optimization
[2:00] How cloud technology supports retail operations
[2:55] The impact of demand forecasting and personalization in grocery retail
[3:45] Case study: Hyper-personalization success in driving market basket growth
[5:00] The role of generative AI and choosing the right large language models
[5:45] How retailers can tie insights to real-time actions through automation