Openforce CEO Wendy Greenland joins Chris Walton and Anne Mezzenga to discuss all the hidden and messy truths that come with doing last-mile delivery well at scale.
In this podcast, Chris and Anne go deep with Wendy on:
– The mounting pressures e-commerce is placing on the demand for gig labor
– The varying requirements one encounters when moving from managing their own employees to managing more contract labor for deliveries
– And, perhaps most importantly, the very real issues retailers could face if they aren’t ready for the shift
It is quite possibly the podcast with the most “Holy crap! I never would have thought about that!” moments in Chris and Anne’s six year history of podcasting.
Be careful out there,
– Chris, Anne, and the Omni Talk team