In this episode of Omni Talk’s Ask an Expert series, Chris Walton and Anne Mezzenga talk with Stipe Galic, VP of Business Development & Marketing at TGW, to demystify the complexities of returns in today’s omnichannel retail world. From cost savings to faster reshelving, Stipe walks us through how automation, flexible software, and a unified DC setup are transforming how retailers like Urban Outfitters manage inventory and returns.
Key Moments:
1:05 – Stipe’s journey from mechanical engineer to automation leader at TGW
4:59 – Why returns are such a thorn in omnichannel fulfillment
7:00 – Real-time processing of returns with mixed-SKU totes
10:00 – How software decides between single-SKU and return stock
14:36 – Case study: High-end fashion retailer consolidating DC operations
19:56 – Cutting return costs nearly in half through automation
22:00 – “Bridge vs. Ferry” analogy on warehouse responsiveness
24:35 – Seamless integration > cutting-edge tech: the new mindset
Tune in now on the platform of your choice below:
Apple Podcasts | Spotify | SoundCloud | Amazon Music
Be careful out there,
– Chris, Anne, and the Omni Talk team
#RetailReturns #OmnichannelFulfillment #WarehouseAutomation #TGW #ReverseLogistics #FashionRetail #RetailTech #UrbanOutfitters #SupplyChainInnovation #RetailAutomation
Music by hooksounds.com
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Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.