In an era where customer loyalty is more critical than ever, retailers are shifting their focus from transactional efficiency to interactive engagement across channels, with generative AI spearheading much of the change.
So Omni Talk is pleased to announce that Michael Klein, Talkdesk’s Director of Retail Product Marketing, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explore the future of retail CX, and, specifically, how retailers should prioritize it and attack it head on.
Collectively the three of them went deep on:
– The shift from transactional efficiency to interactive engagement
– Strategies for integrating new technologies and enabling talented staff
– The expanding ecosystem of customer service roles
– The critical importance of unifying customer data across all touchpoints
– Practical insights and lessons learned from leading retailers
Watch the full interview now on YouTube
Music by hooksounds.com
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Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.