Robin Report | Will Retail Become Like the Airline Industry?

Chris Walton’s latest for the Robin Report —


A few weeks ago, Walmart debuted its new Express delivery program, whereby Walmart customers can pay an extra $10 fee to have their purchases delivered right to their doors in two hours or less. While questionable on many levels, the move, putting all objections aside, signifies something profound — namely, that the “experience” of retail is becoming less and less important with each passing Covid day. Similar to the airline industry, attitudes are shifting. What matters now is not experience but getting people what they need in the cheapest and most convenient ways possible, and, as a result, retail could be on the precipice of feeling more like a middle seat and a layover than any of us could have ever imagined.

Source: Will Retail Become Like the Airline Industry? – The Robin Report

Chris Walton is an accomplished Senior Executive with nearly 20 years of success within the retail and retail technology industries. He is well-versed in merchandising, store operations, inventory management, product design, forecasting, e-commerce, pricing and promotions, and tech product development.

Chris was most recently a Vice President with Target, where he led the retailer’s Store of the Future project and also ran the Target’s home furnishing division for e-commerce. He previously worked for GAP, Inc., as a Distribution Analyst and Manager.

Chris holds a BA in Economics and History from Stanford University, and a MBA from Harvard Business School.

He likes to dress as Darth Vader for Halloween, and his wife also frequently asks him to ask Alexa, "to turn off the music."

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