In this latest episode of our 5 Insightful Minutes Series, Tim Robinson, Corporate Vice President at Blue Yonder, breaks down the findings of a recent consumer returns survey and what they mean for retailers.
Key moments from the interview:
- 1:34 – Why treating returns as inventory is critical for retailers.
- 2:36 – How unique and tech-driven returns experiences can differentiate brands.
- 5:40 – The importance of visibility in the returns process for sustainability and customer satisfaction.
- 7:23 – Predictions on tailored return policies using customer and product data.
To read Blue Yonder’s report in full, head here: https://chat.blueyonder.com/reimagine-returns?utm_medium=paid&utm_source=omnitalk&utm_campaign=jan25&utm_content=tim
Be careful out there,
– Chris, Anne, and the Omni Talk team
P.S. To see our full lineup of past 5 Insightful Minute conversations, head here.
#returns #ecommerceinnovation #customerexperience
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Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.