In this 5 Insightful Minutes episode, David Dorf, Global Head of Retail Industry Solutions at AWS, joins Omni Talk to break down the explosive growth of agentic commerce and what retailers need to know for the upcoming holiday season.
From Amazon’s “Buy for Me” to Google’s shopping agents, David reveals how the “agentic wars” have begun and are moving faster than anyone predicted. He shares critical insights on optimizing for both humans and agents, the shift from SEO to GEO (Generative Engine Optimization), and why retailers need to think strategically about inbound, outbound, and on-site agent strategies.
🔑 Topics covered: –
- The rapid acceleration of AI agents in retail over the past 6 months
- How to prepare for a holiday season dominated by agent-driven shopping
- Three essential agent strategies: inbound, outbound, and on-site
- Technical infrastructure needed for successful agentic commerce
- Why retailers need Chief AI Officers and domain-specific LLMs
- The future of agentic commerce and its potential to disrupt retail like e-commerce did in the 1990s
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Be careful out there,
– Chris, Anne, and the Omni Talk team
P.S. To see our full lineup of past 5 Insightful Minute conversations, head here.
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Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.