In this 5 Insightful Minutes episode, Julian Mills, CEO of Quorso, joins Omni Talk to share key insights from their recent Intelligent Management Forum, where 30 retail executives from major grocery, convenience, and apparel chains gathered to discuss the future of store operations. Julian reveals retail’s “iPhone moment” – how intelligent systems are replacing overwhelming task management with personalized, data-driven work prioritization.
Julian breaks down the practical reality of implementing AI in retail operations. From eliminating redundant tasks across more communication channels than one can count to using data instead of visual checks, Julian explains how retailers are finally focusing associates on what matters most: serving customers and driving results.
🔑 Topics covered:
- Retail’s “iPhone moment” with intelligent task prioritization
- The four types of wasteful tasks retailers send to stores
- Why “single pane of glass” is aspirational but 70-80% achievable
- How field leaders are evolving from diagnosticians to coaches
- Balancing AI automation with human oversight in operations
- Using deterministic models for recalls vs. LLMs for personalized solutions
🎧 Don’t forget to like, comment, and subscribe for more retail tech insights!
Be careful out there,
– Chris, Anne, and the Omni Talk team
P.S. To see our full lineup of past 5 Insightful Minute conversations, head here.
#retailoperations #storemanagement #retailai #intelligentmanagement #retailtech #omnitalk #quorso #retailinnovation #storetechnology #retailpodcast
*Sponsored Content*
Omni Talk® is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk® in 2017 and have quickly turned it into one of the fastest growing blogs in retail.