Walmart is removing self-checkout kiosks at select locations, including two stores in Shrewsbury, Missouri, and Cleveland, in favor of associate-staffed checkout lines, Business Insider reported last week and a Walmart spokesperson confirmed to CX Dive Monday.
The retailer already removed self-checkout lanes from three stores in New Mexico last year. “We currently have no additional conversions to announce,” a Walmart spokesperson told CX Dive.
The decision was based on feedback from employees and customers, shopping behavior and business needs at those particular locations. “We believe the changes will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service,” a Walmart spokesperson told CX Dive.
Source: Payments Dive