FedEx is taking its competition with Amazon to the area of e-commerce returns.
Starting in early 2023, FedEx will launch FedEx Consolidated Returns in the U.S., a solution designed to provide a low-priced, easy e-commerce returns option that retailers offer their customers. FedEx will facilitate the offering through supply chain services offered by FedEx Logistics and its FedEx Office brick-and-mortar store chain.
Shoppers who make online purchases from participating retailers can drop off the items they wish to return, with no box or label required, at approximately 2,000 FedEx Office locations. The returned items will then be consolidated with other returns from a variety of retailers in an effort to save materials and space.Chain Store Age