Amazon Customer Service, Now for Your Customers

In a world where customer service is a major competitive differentiator, delivering high-quality round-the-clock support is no longer a nice-to-have. Rather, it has become a strategic must-have to stay ahead of the curve—and simply what today’s customers expect. But with talent sourcing challenges and the rising costs of labor associated with managing an in-house customer service team, it’s difficult for the average merchant to meet the needs of their always-on, digital savvy customers.

But with customer obsession in our DNA and Amazon’s best-in-class customer service as our backbone, Buy with Prime is helping merchants like you meet those needs with Buy with Prime Assist. The feature allows you to offer 24/7 real-time customer service to Prime members who have checked out on your ecommerce site using Buy with Prime. They can get the help they need, when they need it—even weekends and holidays—while freeing up time and resources that you can dedicate to growing your business.

Buy with Prime Assist delegates customer service for Buy with Prime order-related queries to trained representatives to offer round-the-clock, human-assisted customer service through live chat—no bots—while maintaining the look and feel of your brand. This means that you don’t need a dedicated Buy with Prime customer service team in-house to handle customer queries related to Buy with Prime purchases, helping you save on customer service costs. If customers have questions about your brand or products, they are directed to your customer service email, allowing you to speak to your brand and products in your own brand voice.