Some Walmart Employees say Customers are Getting Hostile at Self-Checkout and They Blame Anti-theft Tech

Walmart employees say working with anti-theft technology at self-checkouts has led to some tense confrontations with customers.

If the technology detects a problem — such as an unscanned item — a light above the machine illuminates, the machine pauses, and it sends a text notification to nearby employees. Walmart has trained these workers to approach customers and try to resolve the issue, though they’re prohibited from directly accusing anyone of theft, seven former and current Walmart employees told Insider.

The confrontations can sometimes get heated, with customers acting confused, defensive, or at times aggressive, employees said.

Read more here

Source: Business Insider