Alimentation Couche-Tard’s labor challenges across North America have greatly improved over the past year as the company continues to invest in ways to improve efficiency, President and CEO Brian Hannasch said during Couche-Tard’s first-quarter earnings call on Thursday.
Hannasch noted that Couche-Tard is averaging over 25,000 job applicants per week for its convenience stores, compared to around 19,000 per week this time last year. Additionally, Couche-Tard’s 12-month turnover rate for its frontline teams “is trending materially better” compared to a year ago, he said.
While Couche-Tard credits its “improving labor situation” to quality customer service and effectively controlling costs, the company’s Smart Checkout program is also helping, both Hannasch and CFO Filipe Da Silva emphasized during the call.
Source: Payments Dive
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