Self-checkout terminals have swept across the grocery industry over the past few years, fueled by the demand for quick, contactless shopping trips. By one estimate, it’s now the dominant mode of checkout in grocery.
But don’t expect Trader Joe’s to join the party. In Trader Joe’s most recent podcast episode, which came out on Monday, CEO Bryan Palbaum and President Jon Basalone — both of whom are new to their roles — confirmed that the grocer has no plans to equip stores with self-checkout stations.
“That’s as false as false can be because we believe in people and we’re not trying to get rid of our crew members for efficiency sake or whatever the, I don’t know what the reasons are people put self-checkout in,” Basalone said, according to a transcript of the show.
Source: Grocery Dive
Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail. 