Since its founding in 2013, Mercari said its app has been downloaded more than 50 million times, and its users add more than 350,000 new product listings daily, per its press release. It has also expanded to more than 50 countries, according to the company’s website. Now, the company is enhancing its personalization capabilities to improve recommendations and search.
“Merchat AI marks an exciting turning point in the evolution of secondhand shopping,” John Lagerling, Mercari U.S. CEO, said in a statement. “With this technology, we’re leveraging the transformative power of artificial intelligence to make it easier for Americans to shop and explore Mercari’s extensive marketplace. We anticipate that generative AI will also unlock more opportunities to iterate on our customer experience, along with additional ways to make the resale experience even more appealing to buyers and sellers.”
Mercari is one of the multiple companies joining the artificial intelligence craze. Instacart is also using ChatGPT to improve its search engine capabilities and build shopping lists. Social media companies like Meta and Snap have also been experimenting with the technology, The Wall Street Journal reported in February.
Source: Retail Dive
Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail. 