Amazon has begun charging customers for some returns made to The UPS Store locations, the company confirmed to sister publication Supply Chain Dive.
Customers may be charged when selecting The UPS Store for a return if a free option — Amazon Fresh, Whole Foods and Kohl’s locations — is within the same distance or closer to their delivery address. The Information first reported the charge Monday.
“We always offer a free option for customers to return their item – if a customer would prefer to return their item at a UPS Store when there is a free option closer to their delivery address, a very small amount of customers may incur a $1 fee,” spokesperson Steve Kelly said in a statement.
Source: Retail Dive
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