Capital One failed to meet customer care standards in five “critical” categories over a 12-month rolling period, according to the lawsuit.
The bank, in February, admitted in writing that it failed to meet the standards, Walmart alleged.
In a statement to Banking Dive, a Capital One spokesperson called Walmart’s lawsuit “an attempt to renegotiate the economic terms of the partnership it agreed to just a few years ago, or end the deal early.”
Source: Payments Dive
Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail. 