Capital One failed to meet customer care standards in five “critical” categories over a 12-month rolling period, according to the lawsuit.
The bank, in February, admitted in writing that it failed to meet the standards, Walmart alleged.
In a statement to Banking Dive, a Capital One spokesperson called Walmart’s lawsuit “an attempt to renegotiate the economic terms of the partnership it agreed to just a few years ago, or end the deal early.”
Source: Payments Dive