Nordstrom Rack is slowing use of in-store fulfillment to simplify operations and reduce the number of order cancellations, CEO Erik Nordstrom said in an earnings call late last month.
The retailer will reduce store-based order fulfillment at Rack and raise the minimum order amount to receive free ship-to-store delivery, Nordstrom said. Rack may revisit minimums for free store shipping as economic conditions change.
Digital sales declined 16% in the third quarter, with the change in Rack’s fulfillment model “accounting for the majority of the impact,” Nordstrom said.
Source: Retail Dive
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