Overstock.com and UPS are launching a pilot program in Q4 for more convenient customer returns, CEO Jonathan Johnson said on the online furniture retailer’s earnings call last week.
Through the pilot, customers can have product returns picked up at home without reboxing the product, according to Johnson. Overstock’s website currently advises customers to ensure their returned item is packaged well and is in a shipping-suitable box.
The pilot will help both companies better understand customer preferences and evaluate their end-to-end shopping experience, Johnson added. “Initiatives like this one with UPS can go a long way in generating repeat business from our customers.”Supply Chain Dive