Wegmans is ending use of its scan-and-go shopping app on Sept. 18, the grocer said in an email to shoppers who use the service. Users of the app are receiving a $20 digital coupon, the email noted.
A Wegmans spokesperson confirmed the plans to phase out its SCAN app and said in a statement: “Unfortunately, the losses we are experiencing from this program prevent us from continuing to make it available in its current state.” The spokesperson did not respond to a question about what the “losses” refer to but did note that Wegmans is turning off the app “until we can make improvements that will meet the needs of our customers and business.”
The end of scan-and-go at Wegmans comes at a time when grocers are reevaluating their in-store technologies and frictionless checkout opportunities.
Source: Grocery Dive
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