Lowe’s Cos. is making a big commitment to its “pros” (professional customers).
The home improvement giant is opening its first Pro Fulfillment Center dedicated to serving pros. This specialized customer category includes a variety of businesses such as builders, remodelers, landscapers, plumbers, and electricians. The 200,000-sq.-ft. center is based in Charlotte, N.C., and currently serves pro customers in the greater Charlotte area.
The Pro Fulfillment Center offers Charlotte area pros next-day delivery of the products they use most in the quantities they normally purchase. Key features include online tracking of orders, which are available through box or flatbed truck. Assortment consists of more than 1,000 select products, including lumber, building materials, roofing, sheetrock, shingles, insulation, windows/doors, and big and bulky items with their key attachments.Chain Store Age