Loop Returns, a leading exchange-first returns platform for Shopify brands, today announced a new engagement with Happy Returns by PayPal. This new integration will enable Loop merchants to offer box-free, label-free return drop-off at more than 5,000 locations across the U.S. By aggregating and shipping returns in reusable totes, merchants reduce costs and increase sustainability.
According to the National Retail Federation, online sales accounted for $1.05 trillion in U.S. retail sales in 2021, and approximately $218 billion (21%) of that was returned1. The frequency of returns makes it critical for brands to offer shoppers solutions that fit their needs, and in-person return options are becoming a highly sought-after solution.
“We are excited to work with Happy Returns and help our merchants to offer a delightful drop-off option for their customers,” said Jonathan Poma, CEO and Co-founder of Loop. “Many of Shopify’s biggest brands choose Loop as their returns solution; wrapping Happy Returns’ frictionless drop-offsolution in our technology provides a first-class customer experience from end-to-end.”Business Wire