DoorDash confirmed it’s testing a new feature called “Return a Package” that allows customers to use the service to return packages to the nearest post office, UPS or FedEx location. The feature is part of a small beta test and is not yet widely available, DoorDash said, and declined to share which markets are offering the option.
To use the feature, a customer will first select the option to return a package in the app. They’ll need to have their package already fully sealed with the prepaid shipping label attached. A DoorDash delivery person will then arrive to pick up the package and deliver it to the nearest physical store or post office. They won’t drop off the packages at standalone drop boxes.
“DoorDash is always thinking about new ways to provide the communities we serve with access to unparalleled convenience and opportunity through our platform,” a DoorDash spokesperson told TechCrunch. “We continually explore and test new innovations to provide more value to our customers, Dashers and merchant partners.”Tech Crunch