A third-party returns management platform is making it easier for customers to return items.
Narvar is rolling out its Home Pickup service on the heels of a successful holiday 2021 pilot with retailers that included DSW and Ann Taylor. The company is launching the new carrier-agnostic returns service after testing it with more than 70 retailers in all. Narvar, a carrier-agnostic service that enables consumers to drop off returns from multiple retailers at partner locations including Mall of America, Simon, and Walgreens and Nordstrom.
In addition, retailers including specialty footwear/accessories brand Cole Haan have integrated with the UPS Digital Returns service and the Narvar customer engagement platform to enable no-label and boxless returns of its merchandise at nearly 5,000 The UPS Store locations. Returns are packaged and labeled at The UPS Store, with a nominal fee for the service.
Source: Chain Store Age
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