The nation’s first Shake Shack drive-thru is opening Monday in Maple Grove, serving up its ShackBurgers and crinkle-cut fries to people on the go.
Shake Shack has been envisioning drive-thru service for some time, said Randy Garutti, chief executive of the New York-based company. To make it happen, executives have rethought the fundamental workflow of the restaurant.
Shake Shack workers typically assemble, and sometimes cook, orders after they are placed, leading customers to wait a bit longer than at other fast-food providers. But with people in cars, long wait times create the prospect of traffic jams, slow-moving lines and lost business.Star Tribune