Walmart is acquiring technology assets from conversation design startup Botmock to advance its own conversational platform and offer non-technical teams like customer service access to these tools without additional coding needed.
“Our customers today are busier than ever, and they’re looking for simple ways to quickly connect with Walmart whenever they need us. We’re seeing one of the easiest and most natural ways for customers to do this is through voice and chat, which is why we’ve built and deployed multiple conversational experiences and have plans to introduce even more,” Cheryl Ainoa, SVP Core Retail Services & Emerging Technology at Walmart, said in a blog post.
By acquiring select assets of Botmock, Walmart can offer designers, merchants, customer service and other non-technical teams access to these tools without the need for coding. The goal is to help empower business owners operating within the Walmart ecosystem to develop voice, chat and intelligent assistant experiences quickly and easily.Pymnts