Marks & Spencer is responding to rising customer demand for click and collect with a new digital click and collect and returns service that it plans to roll out to 78 stores this year.
The new service is first being trialled at 22 shops, and comes as more customers are now buying online to pick up in store. It will be extended to a further 56 shops ahead of Christmas.
At the same time, M&S is launching a mobile-friendly approach to returns that it says will cut average return times by 60%.
Source: Internetretailing
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