Generally speaking, restaurants with drive-thrus have often fared better than most over the last year and a half of shutdowns, dining room restrictions, and overall uncertainty. But even as demand for this format rises and major QSRs say they’ll focus more on it in future store designs, wait times at the drive-thru have gotten longer, the accuracy of orders more dubious.
Lots of companies are throwing tech at the problem to try and solve it. One of the more interesting we’ve come across recently is from Bite Ninja, which supplies restaurants with “virtual” cashiers and drive-thru operators that can take orders remotely. This has the potential to speed up the order-taking process and simultaneously addresses the labor issues currently impacting the restaurant industry.
Bite Ninja essentially lets restaurants outsource their staffing needs for the drive-thru lane to gig workers that take orders from their own homes, or wherever they happen to be. Workers — also known as “ninjas” — sign up for a shift via the Bite Ninja platform, which manages the scheduling and logistics of getting the worker set up with their shift at the restaurant. It also trains workers on both the technology (it’s Bite Ninja’s own proprietary system) and how to take a restaurant order, both generally and for specific brands.The Spoon