A leading fast-casual chicken chain is seeing a major increase in customer demand in tests of the “Kiwibot.”
Over the past year, Chick-fil-A has received positive impact on its customer experience during pilots of semi-autonomous Kiwibot delivery robots. The level 3 autonomous devices, which can make informed navigation decisions based on their environment but still require human override, are equipped with high-tech sensors.
These sensors enable the Kiwibots to detect people, traffic lights and vehicles, allowing them to make decisions in path planning and obstacle avoidance. Additionally, the robots are supported remotely by trained human supervisors to cross streets and stop immediately to ensure safe operations.Chain Storeage