Third-party delivery firm DoorDash Inc is taking steps to address what it says are frustrations from independent drivers toting Walmart Inc merchandise and grocery orders, including low customer tips, the company confirmed to Reuters.
The world’s largest retailer in recent years has bolstered its partnerships with same-day third-party courier firms, including DoorDash, to reach consumers in and around scores of U.S. cities and better compete with Amazon.com Inc. The push came as Walmart ended initiatives to use Uber Technologies Inc and Lyft Inc drivers, and struggled with using its own employees, to deliver packages.
On Feb. 26, DoorDash surveyed its more than 1 million independent drivers, asking them to share “experiences” about deliveries for Walmart. “We heard your feedback. Make Walmart orders better,” the survey says, according to a version Reuters has seen that DoorDash confirmed as authentic.Reuters