Albertsons’ investments in piloting pickup lockers and kiosks highlights the growing importance of technology and innovation as the grocer’s digital strategy evolves.
Chris Rupp, executive vice president and chief customer and digital officer at Albertsons, said that the company turned to Cleveron’s kiosks to appeal to boost convenience in what’s become a very popular service. According to Cleveron, it takes shoppers on average 50 seconds to retrieve their order from the new automated kiosks, which are akin to an ATM for groceries. Each kiosk holds up to 120 crates of orders, said Andrew Whelan, a spokesperson for Albertsons, who noted the Jewel-Osco store in Chicago began using the machine in December.
“We are supercharging our digital and omnichannel offerings to serve customers however they want, whenever they want,” Rupp said in a statement.Grocery Dive