We know the easiest return for a customer is one they never have to make. But we, too, know the reality of being gifted a third air fryer or that ugly Christmas sweater … that wasn’t actually intended to be ugly. Combined with a year unlike any other, we knew it was time to look at our return policies and processes to ensure they were safe and headache-free.
Just in time for the busy holiday return season, we are excited to announce that customers can return items purchased online* (shipped and sold by Walmart.com) without ever having to leave home. Now, customers can schedule a return through our new service, Carrier Pickup by FedEx, which is an incredibly convenient way to make that unwanted gift *magically* disappear. Even more magical, this new return option is not only super-easy but also free, and here to stay beyond the holiday season.Walmart