First comes the holiday season, then the flood of returns.
With e-commerce sales exploding during the coronavirus pandemic, retailers may see more returns than ever before.After all, shoppers do not have the chance to touch or try on the items they’re ringing up on the internet. Then, there are the unwanted gifts: the sweaters from grandma that don’t fit or coffee makers they didn’t really need. A forecast from Salesforce estimates there will be roughly $280 billion worth of returns this holiday season.
And so, retailers are looking for solutions to this billion-dollar problem, to give shoppers a way to make returns other than through the mail, which packs on shipping and handling costs for companies, and can be more burdensome for consumers.CNBC